2015

Updates at Claddagh Motel in Rockport, Maine!

New A/C units, new windows, new Bath Fitter tubs, new curtains, new privacy window shades, new bathroom vinyl, new white fencing and arbor, new flowering shrubs….this retro style property is really looking great, colorful and cheerful! Just a tenth of a mile to scenic Glen Cove. And with a strong business in place (and historical […]

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The Best Customer Service: LET ME LOOK INTO THAT FOR YOU!

Has a guest ever asked you a question and you simply don’t know? The BEST (and only way in my opinion) way to handle it is to GET the answer. Imagine this conversation: GUEST: What time does the museum open today?INNKEEPER: I’m pretty sure 10amGUEST: hmmm… Pretty sure? Does this leave your guest feeling confident

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ROOM RATES: Shift Your Marketing Focus From Price to Value…

Room pricing has always been a very interesting topic for me, as both a former innkeeper and now inn broker and consultant working with innkeepers. I’ve always discussed with my clients pricing and perceived value and this article addresses just that. If you drop your prices too low, you also chance dropping the overall perception

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Do you convey HOSPITALITY in your emails, online or in social media posts?

As an over-user of exclamations, I’m acutely aware of the absence of them when I think they’re needed. And since we are in the times where sometimes our only correspondence and connection with our future guests is in writing. So are you conveying your smile in that writing? Are you conveying how you’ll provide for

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Strong Number$ at Briar Lea Inn and Jolly Drayman Pub in Bethel, Maine

At a list price of $595k (and motivated sellers for personal reasons, willing to negotiate further) and a net operating income of $84k, this property can offer a very nice cash flow for the price. The pub business is strong and there’s room to enhance the lodging business. The current owners have just chosen to

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New Listing! Maine’s Moosehead Lake Region, Prominent Full Service Inn and Restaurant For Sale

An idyllic, postcard, full service Maine inn is now on the market… This painted lady Victorian was built in 1895 for William Shaw, a prominent lumber baron in the late 19th and early 20th century who also owned the steamer Katahdin. The inn has 14 guest rooms, is on the National Register of Historic Places and

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