The Best Customer Service: LET ME LOOK INTO THAT FOR YOU!

Has a guest ever asked you a question and you simply don’t know? The BEST (and only way in my opinion) way to handle it is to GET the answer. Imagine this conversation: GUEST: What time does the museum open today?INNKEEPER: I’m pretty sure 10amGUEST: hmmm… Pretty sure? Does this leave your guest feeling confident […]

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