Innkeeper: “How Was Your Stay? Guest: It was FINE”. Uh-oh…

This was a screen capture during a  presentation from a recent hospitality conference. Until I saw this picture, the word “FINE”, to me, had another meaning. From the movie The Italian Job: freaked out, insecure, neurotic and emotional! Check out is a great time to make sure your guests enjoyed their stay. You have that […]

Innkeeper: “How Was Your Stay? Guest: It was FINE”. Uh-oh… Read More »